Delete your CabLink driver account

Last updated: 5 November 2026

This page explains how to close your CabLink Driver account, what is deleted, and what CabLink has to keep and for how long. It is part of the Driver Privacy Notice.

Option 1: in the app

• Open the CabLink Driver app and go to Help & Support → Leave CabLink, then confirm.
• You cannot leave while you are on a trip or hold a booking. Finish the trip, and give back any bookings you hold (Bookings → Accepted → CANCEL BOOKING).
• You are signed out straight away, you are no longer offered jobs, and the notification token of your phone is deleted.

Option 2: by email

• Email support@cablink.ie from the email address you registered with, with the subject "Close my driver account".
• If you cannot use that email address, the office checks that the request comes from you before acting, for example by asking for details only the account holder would know (your SPSV driver licence number and vehicle registration). It does not act on a request it cannot verify.
• The office closes the account in the same way as Option 1 and confirms to you.

What happens next

An automatic process runs every night (see "How long we keep your data" in the Driver Privacy Notice). It carries out the purge below at its first run after the period ends. You stay signed out and are offered no jobs in the meantime.

• Driver account and documents after leaving: your driver record is kept for 12 months after you leave, and then purged: your document images and the details recorded from them, your driver and vehicle photos, your name, phone number and email address, and your login are deleted.
• Driver profile at final purge: at the purge your remaining profile (vehicle details) and your "Don't match again" list are also deleted, and free-text reasons recorded by the office are cleared.

What is kept, why and for how long

CabLink must keep a list of the drivers and vehicles it dispatches and records of bookings and complaints, and make them available to the National Transport Authority on request (S.I. No. 33 of 2015, Regulation 63(2) and (5)); it may also need them for complaints and legal claims about trips you drove. The GDPR allows this (Article 17(3)(b) and (e)). The periods below are CabLink's own choice; the NTA does not set one.

• Trip and booking records: each trip you drove is kept in full for 12 months after it ended, then anonymised; a register entry remains (see the next point).
• Anonymised trip register: it still contains the trip addresses and times and your name, licence numbers and vehicle as recorded on the trip, so it is still personal data about you. It is kept for 6 years after the trip, then deleted.
• Trip chat messages: deleted 180 days after each trip ended.
• Complaints and complaint cases: follow the periods in the Privacy Notice.
• Account-notice emails: copies of notices CabLink emailed you (for example a suspension notice) are kept for 24 months, as a record that you were told.
• Records on hold: records linked to an unresolved complaint, or placed on legal hold by the office with a recorded reason, are kept until the complaint is resolved or the hold is lifted. The purge of your driver record also waits for that.

The full list of retention periods is in the Driver Privacy Notice.

Coming back

To drive with CabLink again within the 12 months, contact the office. After the purge you would register again.

Questions

Email support@cablink.ie or support@cablink.ie, or write to 64 Lintown Avenue, Kilkenny, R95 C6F9, Ireland. You can also complain to the Data Protection Commission at www.dataprotection.ie.