CabLink Driver Terms

Version: 2026-10-15 · Last updated: 15 October 2026

These terms apply between you, a licensed small public service vehicle (SPSV) driver, and CabLink when you use the CabLink Driver app to receive and carry out jobs. Please read them with the Driver Privacy Notice. By ticking the box in the app you agree to these terms.

CabLink holds Dispatch Operator Licence DH12686, issued by the National Transport Authority.

1. Who we are

CabLink is operated by Marius Sorin Zamfir, sole trader, trading as CabLink, 64 Lintown Avenue, Kilkenny, R95 C6F9, Ireland. Registered business name number: 795100. Contact: support@cablink.ie.

2. Your status

• You take CabLink jobs as a licensed SPSV operator working on your own account. You decide when you are online, which jobs you accept and whether you also work with other dispatch operators or on the rank. There is no minimum number of hours or jobs.
• Passengers pay the fare to you. CabLink pays you nothing for jobs and charges you nothing for the service (clause 10).
• CabLink does not intend to employ you, and these terms are not a contract of employment. Under Irish law, whether someone is an employee depends on the real working relationship, not on the words of a contract, so these terms do not take away any right the law gives you.
• You are responsible for your own tax, PRSI, vehicle, fuel and running costs.

3. Licences, insurance and documents

• You must at all times hold a valid SPSV driver licence, a valid SPSV vehicle licence for the vehicle you drive with CabLink, and insurance that covers carrying passengers for hire and reward in that vehicle.
• You must upload a clear photo of each document in the app, and upload a renewal before a document expires. The office checks each document, records its number and expiry date, and approves or rejects it with a reason.
• The office also confirms the number of seats and whether the vehicle is wheelchair accessible from your vehicle licence. Only the confirmed values are used for dispatch.
• The vehicle registration in your profile must match your approved vehicle licence. Tell the office straight away if you change vehicle, if a licence is suspended or revoked, or if your insurance lapses or changes.
• The app reminds you 30, 14, 7 and 1 days before, and on the day, a document expires.

4. Automatic dispatch block when a document lapses

• By law CabLink may only give bookings to a driver who holds an SPSV driver licence, driving a vehicle with an SPSV vehicle licence in force (S.I. No. 33 of 2015, Regulation 63(1)). CabLink also requires valid insurance.
• A document stops counting at 00:00 (Irish time) on the day after its expiry date. From that moment you cannot go online, accept jobs or receive job alerts, and any booking you hold is handed back to other drivers, until a renewal is approved. This happens automatically.
• When this happens you and the CabLink office are notified, and the app shows which document expired, on which date, and asks you to upload the renewal.
• The dispatch block does not suspend or close your account, whatever the office's system settings. It ends as soon as the office approves your renewed document with a valid expiry date.

5. Suspension and removal

• Suspending, reactivating or removing a driver is decided by a person at the CabLink office, not automatically. The office records who decided, when and why.
• The office may suspend you, for example for a serious complaint under investigation, a safety concern, misuse of passenger data, repeated no-shows or cancellations without good reason, a licence or insurance problem, or a breach of these terms. A suspension is set for a number of days (1 to 365) and ends automatically on its end date; the office can also end it earlier.
• You will be told in the app and by an email to your sign-in address, with the end date and the reason. You can ask for the decision to be explained and reviewed by writing to support@cablink.ie or through your office conversation in the app; a person will review it and reply.
• Removing you from CabLink does not affect your SPSV licence, which only the NTA can suspend or revoke.

6. Being available and taking jobs

• Go online only when you are fit and ready to take jobs in your licensed vehicle. You can go offline at any time when you are not on a trip.
• Jobs are offered to all eligible drivers at once. The first driver to accept gets the job. You may decline any job, and choose the distance within which you see jobs.
• Jobs from CabLink Business accounts (for example a hotel booking a taxi for a guest) start at the pickup the office verified for that business and carry the business's reference (for example a room number). A Business job for now is offered to you whatever distance you chose, if its pickup is within 25 km of you by road (or 10 km in a straight line when the road distance cannot be worked out). After you accept, the business sees your name, phone number, vehicle, registration, live position and arrival time until the passenger is on board.
• Immediate passenger requests can be accepted for up to 10 minutes from when they enter the pool, and again for up to 10 minutes if a driver gives the job back. While a request is open it is offered again every 30 seconds to drivers who have not declined it. After that the system closes the request as "No driver available"; it disappears from your list and an accept is refused ("This request has closed."). Jobs created with Send Jobs are not affected.
• Scheduled bookings are shown to you from 7 days before pickup. A booking made further ahead appears when it enters that window.
• Priority bookings: a scheduled booking that needs a driver within 30 minutes (made at short notice, or handed back close to its pickup time) is sent as a priority alert to eligible drivers who are online. Accepting it works like any other job.
• Scheduled bookings: you may hold up to 5 bookings at a time. 30 minutes before pickup you are asked to confirm that you can still do the booking; if you do not confirm within 5 minutes it is given back to other drivers. 15 minutes before pickup a confirmed booking becomes a live trip. If you are still on another trip, CabLink retries until 5 minutes before pickup and then hands the booking to other drivers.
• Accept only jobs you intend to do and can reach in reasonable time.

7. Giving a job back, cancelling and safety exits

• Before you arrive at the pickup you can give a job back with a reason: "Accepted by mistake" or "Cannot reach pickup in time". The job goes back to other drivers as a new search of up to 10 minutes, and you are not offered it again.
• At the pickup you can give it back if you cannot safely stop at or access the pickup, or end it if the passenger asks you to cancel.
• Safety exits: at any time before the passenger is on board you can end the trip with one tap for either of two reasons: Safety concern, or Passenger aggressive or abusive. The trip is cancelled and not sent to another driver. Your own safety comes first; if there is immediate danger call 112 or 999.
• Bookings you hold: you can give a booking back from the Bookings screen until it becomes a live trip. It goes back to other drivers and you cannot accept it again. A booking given back by more than 3 drivers is passed to the office.
• Frequent give-backs and cancellations without good reason may be reviewed by the office (clause 5).

8. No-shows

If the passenger is not at the pickup, wait and try to reach them through the app. Once 5 minutes have passed since the app recorded your arrival, you can end the trip as a no-show and choose the reason that fits ("Passenger did not show up at the pickup", "Passenger could not be reached", "Passenger said they no longer need the taxi", "Passenger not found at the given address"). The passenger is told, and can report a problem to CabLink if they think it was wrong. CabLink charges no no-show fee and collects none for you: do not ask a passenger for a no-show or waiting charge for a CabLink job. The taximeter fare applies only to a journey you carry out.

9. Carrying the passenger, fares and receipts

• Carry the passenger in accordance with your SPSV licence conditions and the NTA's rules.
• Taximeter: calculate the fare on the taximeter, calibrated to the NTA's maximum fares order, unless you and the passenger agreed a fixed charge in writing beforehand (Regulation 53(4)). CabLink does not set or agree fixed prices.
• Booking fee: jobs through CabLink are pre-booked, so you may add the booking fee allowed by the maximum fares order (currently €3.00, S.I. No. 479 of 2024) on the taximeter. It is yours; CabLink takes none of it. Do not add a booking fee to a hail or rank fare (Regulation 55).
• Payment: the passenger pays you directly. You must carry a working card payment device and accept card payment for any journey, and must not record passengers' card details or personal data (S.I. No. 294 of 2022). You must also accept cash if the passenger asks to pay in cash, and must not set a minimum fare for card payments (Regulation 53(5)).
• Receipts: print a receipt on the printer connected to the taximeter and offer it to the passenger at the end of every journey (Regulation 56). CabLink does not issue fare receipts.
• The fare estimate shown in the app is only an estimate; the taximeter decides the fare.

10. What CabLink charges you

CabLink currently charges drivers nothing: no subscription, no commission and no fee per job. The weekly count of completed trips in your menu is for your information only and is not used for billing. If CabLink ever introduces a charge, it will tell you in advance, publish new terms, and ask you to accept them before the charge applies.

11. Passengers' personal data

• While a job is open you see the passenger's first name, the addresses and any comment. After you accept you also see the passenger's full name and phone number while the trip is live.
• Use passengers' details only to carry out the job and deal with the trip afterwards (for example lost property or a complaint). Do not copy, keep, share or use them for anything else, and do not contact a passenger for personal reasons.
• After a completed trip you and the passenger can message each other in the app for 21 days. Do not ask passengers to contact you outside CabLink for future work.
• Your own phone number is dialled by the passenger's CALL button during a live trip, so the passenger may keep it in their call log.
• Report a problem with a passenger through the app ("Report client"). We aim to respond within 3 business days. This is CabLink's own service target, not a legal or NTA deadline, and not a promise that every problem is resolved within that time. You can ask not to be matched with a passenger again ("Don't match again"); the passenger is not told.

12. Messages with the office

The office can contact you in the app through your standing office conversation and through cases it opens with you (for example about a complaint). Reply through the app. Messages are kept as described in the Privacy Notice.

13. Complaints about you

If a passenger or the office makes a complaint about a trip you drove, the office investigates it, may contact you, and records the outcome. CabLink must have a complaints procedure and keep complaint records for the NTA (Regulation 63(4) and (5)). Passengers may also complain directly to the NTA.

14. Your conduct

• Drive safely and lawfully. Do not use the phone in your hand while driving; the app reads passenger messages aloud so that you do not need to look at the screen.
• Treat passengers and CabLink staff with respect; do not discriminate.
• Do not share your account, let anyone else drive jobs you accepted, or use the app with a vehicle other than your approved one.
• Do not interfere with the app, fake your location, or access data that is not yours.

15. Liability

• Your part. You are responsible for the journeys you carry out: driving safely and lawfully, your vehicle, keeping your licences and insurance valid, and how you treat passengers.
• CabLink's part. CabLink provides the dispatch service with reasonable care and skill, and is responsible for its own duties as a dispatch operator, such as offering jobs only to licensed drivers and vehicles. It does not promise any number of jobs or any income, or that the app will always be available.
• What CabLink is responsible for. CabLink is responsible to you for loss that is a foreseeable result of its own breach of these terms or its negligence. It is not responsible for income you could have earned while the app was unavailable, or for loss caused by passengers, other drivers or events outside its reasonable control.
• What is never limited. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded under Irish law.

16. Leaving CabLink

• You can leave at any time: Help & Support → Leave CabLink, when you are not on a trip and hold no booking. You can also ask the office by email.
• When you leave you are signed out and no longer offered jobs. Your driver record (profile, documents and document images) is kept for 12 months after you leave, because CabLink must be able to answer the NTA and deal with complaints and claims about trips you drove, and is then deleted with your login. Trip records follow the periods in the Privacy Notice.
• To drive with CabLink again, contact the office.
• How to delete your account is explained at cablink-ff664.web.app/driver-delete-account.html.

17. Changes to these terms

We may change these terms, for example when the service or the law changes. We will publish the new version with a new version date and ask you to accept it in the app before you continue. If you do not accept, you can leave CabLink. A change never applies to a trip already under way.

18. Law and disputes

These terms are governed by Irish law, and the Irish courts deal with disputes about them. Please raise any problem with the office first, at support@cablink.ie or through your office conversation in the app. Nothing in these terms stops you from using any route the law gives you, such as the Workplace Relations Commission, the National Transport Authority or the Data Protection Commission.

19. Contact

Marius Sorin Zamfir, sole trader, trading as CabLink, 64 Lintown Avenue, Kilkenny, R95 C6F9, Ireland · support@cablink.ie