Delete your CabLink passenger account

Last updated: 5 November 2026

This page explains how to delete your account in the CabLink passenger app, what is deleted, and what CabLink has to keep and for how long. It is part of the Passenger Privacy Notice.

Option 1: in the app

Open the CabLink passenger app and sign in with your email address and password (use Forgot password if you need a new one). This works on any phone.
Go to Profile → Help & Support → Delete Account and confirm.
You cannot delete your account during a live trip. Cancel any upcoming bookings first (My Rides → Upcoming).
Your account is suspended straight away: you cannot request or book taxis.
Account deletion grace period: for 7 days after you ask, you can open the app and tap REACTIVATE ACCOUNT to keep it. After that the account is deleted.

Email support@cablink.ie with the subject "Delete my passenger account", from the email address of your account if you can.
We check that the request really comes from the account holder before doing anything. If you write from the account's email address, we reply to that address to confirm. If you cannot, we ask for details only the account holder would know (for example the verified phone number and roughly when you last travelled). We do not act on a request we cannot verify.
Once verified, the office schedules the deletion without the 7-day grace period and confirms to you.
The office cannot delete an account while it has a live trip or an open booking. It will cancel open bookings with you first.

When the deletion happens

An automatic process runs every night. It completes the deletion at its first run after the grace period ends (or after the office schedules the deletion). If a step cannot finish that night, it is tried again the next night. Until the deletion is complete, your account stays suspended and nobody can use it to request or book.

What is deleted

Your sign-in: your email address, your password and the phone number held by Firebase Authentication.
Your first name, surname and phone number on your profile.
Your notification token.
Your name on "Messages from CabLink" conversations, which are closed.
Any open bookings, which are cancelled.
The Home, Work, favourite and recent addresses kept on your phone, once the app sees that the deletion has completed.

What is kept, why and for how long

Some records are not deleted when your account is, because CabLink must be able to show booking and complaint records to the National Transport Authority on request (S.I. No. 33 of 2015, Regulation 63(5)) and may need them to deal with legal claims. The GDPR allows this (Article 17(3)(b) and (e)). These periods are CabLink's own choice; the NTA does not set one. They are applied automatically by the same nightly process.

Trip and booking records: kept for 12 months after each trip or booking ends, including the name and phone number stored with that trip; then anonymised (your name, phone number, comments, map coordinates and the link to your account removed).
Anonymised trip register: what remains after anonymisation still contains the address text of the trip, the times and the driver's details, so it is still personal data. It is kept for 6 years after the trip, then deleted.
Trip chat messages: deleted 180 days after the trip ended.
Complaints: kept for 12 months after the complaint is resolved, then their content, your name and contact details are removed.
Messages from CabLink: deleted 12 months after the conversation was closed.
Records on hold: a trip linked to an unresolved complaint, or placed on hold by the office with a recorded reason, is kept until the complaint is resolved or the hold is lifted.
Restrictions linked to your phone number: if your account had a wait, lock, block or suspension, it stays recorded against your verified phone number, with the identifiers of the accounts that number belonged to, so that a new account on the same number cannot be used to get round it: for 12 months after the last restriction ended, or, for a block with no end date, until it is lifted (a person reviews it 24 months after it was applied). A number that never had a restriction is deleted 30 days after the deletion.
Account-notice emails: copies of notices CabLink emailed you (for example a suspension notice) are kept for 24 months, as a record that you were told.
Inactive passenger accounts: an account with no activity for 24 months is deleted in the same way.
Deleted-account marker: after the deletion an emptied profile (no name; it still holds the verified phone number) remains so that the system knows the account was deleted. It is removed 30 days after the deletion.

The full list of retention periods is in the Passenger Privacy Notice.

Questions

Email support@cablink.ie or support@cablink.ie, or write to 64 Lintown Avenue, Kilkenny, R95 C6F9, Ireland. You can also complain to the Data Protection Commission at www.dataprotection.ie.