CabLink Passenger Terms of Use

Version: 2026-10-15 · Last updated: 5 November 2026

These terms apply when you use the CabLink passenger app to request or book a taxi. Please read them with the Passenger Privacy Notice. By ticking the boxes in the app you agree to these terms and confirm that you are 18 or over.

CabLink holds Dispatch Operator Licence DH12686, issued by the National Transport Authority.

1. Who we are

CabLink is operated by Marius Sorin Zamfir, sole trader, trading as CabLink, 64 Lintown Avenue, Kilkenny, R95 C6F9, Ireland. Registered business name number: 795100. Contact: support@cablink.ie.

2. What CabLink does

• CabLink is a dispatch service. The app passes your request or booking to licensed small public service vehicle (SPSV) drivers in and around Kilkenny, and the first available driver who accepts it carries you.
• CabLink does not drive you. The driver who accepts your request provides the journey to you and carries it out under their own SPSV licence. CabLink is responsible for running the dispatch service, including offering jobs only to drivers whose licences and insurance it has approved and that are in date.
• CabLink does not employ the drivers. They choose when they are available and which jobs they accept, and you pay the fare to the driver, not to CabLink.
• CabLink only offers jobs to drivers whose SPSV driver licence, SPSV vehicle licence and insurance are on file, approved by the office and in date.
• CabLink currently charges passengers nothing for using the app.

3. Who can use the app

• You must be at least 18 years old. When you accept these terms in the app you also tick a separate box confirming "I confirm I am 18 or over"; you cannot continue without it. The app does not ask for your date of birth.
• Under-18s can travel with an adult who makes the request or booking.
• You must give your real first name and a mobile phone number on which the driver can reach you.
• You sign in with your email address and a password, and you must confirm your email address. Keep your password to yourself; if you forget it, use Forgot password to get a reset link by email.
• Before you can request or book, you must verify your mobile phone number with a code sent by SMS. You may verify only a number that is yours and on which you can receive texts. Trips and bookings always use your verified number, so that the driver can reach you; to use another number you must verify it first.
• Your account is not tied to one phone: you can reinstall the app or use a new phone and sign in again. Places you saved (Home, Work, favourites, recents) stay on the old phone.
• One account per person. Do not request taxis on someone else's account without their permission. You can book for another person if you give their pickup details and tell the driver who is travelling.

4. How requests and bookings work

• NOW: request a taxi as soon as possible, direct from pickup to destination.
• MULTI DROP: a trip with up to 3 stops before the destination.
• LATER: book a taxi for a date and time between 10 minutes and 90 days ahead (Irish time). A booking can include up to 3 stops. Drivers are offered your booking from 7 days before pickup; a booking made further ahead waits until then.
• You choose the vehicle you need: number of seats, and whether you need a wheelchair-accessible taxi. Only drivers whose vehicle matches are offered the job.
• Your request is offered to all eligible drivers at once. The first driver to accept gets it; the app then shows you the driver's name, photo, vehicle and registration and where the driver is.
• No guarantee. We cannot promise that a driver will accept your request or booking. An immediate request is offered to drivers for up to 10 minutes, and offered again every 30 seconds during that time: if no driver accepts it, the system closes it as "No driver available" and tells you. If no driver is available at all when you make the request, it is closed straight away and you are told. In either case this is not a cancellation by you, there is no penalty, and you can try again later. If a driver who accepted your request gives it back before the pickup, it is offered to drivers again for up to a further 10 minutes. You can have one immediate request or live trip at a time. If no driver has taken a booking 15 minutes after its pickup time it expires and you are told.
• Bookings made less than 30 minutes ahead, and bookings a driver hands back close to the pickup time, are sent to drivers who are online at that moment as priority jobs ("Looking for a driver (urgent)" in the app). This is how CabLink tries to cover them in time; there is no extra charge for it.
• 30 minutes before a booking the driver holding it is asked to confirm. If the driver does not confirm within 5 minutes, or cannot start it in time, the booking is offered to other drivers and you are told it is being reassigned. 15 minutes before pickup a confirmed booking becomes a live trip and you can follow the driver in the app.
• The office may cancel or reassign a trip or booking when needed (for example if a driver becomes unavailable), and may temporarily stop new requests or bookings. We will tell you in the app.

5. Fares and payment

• Estimates only. The fare shown before you request is an estimate range based on the road route calculated by CabLink's routing service and the NTA's maximum fares. It includes the €3.00 booking fee described below. The actual fare depends on the route, traffic, waiting time and extras, and may be higher or lower.
• The taximeter decides the fare. Taxi fares are calculated on the taxi's taximeter, calibrated to the NTA's maximum fares, unless you and the driver have agreed a fixed charge in writing beforehand (S.I. No. 33 of 2015, Regulation 53(4)). CabLink does not set or agree fixed prices.
• Booking fee. Because your taxi is booked through CabLink, the driver may add the booking fee set by the NTA's maximum fares order (currently €3.00, S.I. No. 479 of 2024) to the fare on the taximeter. It is part of the fare and is paid to the driver, not to CabLink.
• You pay the driver directly at the end of the journey. CabLink does not take payment in the app. Taxi drivers must carry a working card payment device and accept card payment for any journey (S.I. No. 294 of 2022). The driver must also accept cash if you ask to pay in cash, and must not set a minimum fare for paying by card (Regulation 53(5)).
• Receipt. At the end of every journey the driver must print a receipt on the printer connected to the taximeter and offer it to you (Regulation 56). Ask for it if it is not offered. CabLink does not issue receipts for the fare.
• CabLink currently charges passengers no fee of any kind: no app fee, no booking charge of its own, no cancellation fee and no no-show fee.

6. Cancelling

• Immediate requests: you can cancel while the app is looking for a driver, and after a driver has accepted until the driver arrives at the pickup. Once the driver has arrived, or you are on board, you cannot cancel in the app: speak to the driver.
• Bookings: you can cancel an upcoming booking in the app (My Rides → Upcoming) at any time until it becomes a live trip 15 minutes before pickup. After that, the rules for immediate requests apply.
• CabLink charges no cancellation fee.
• Why cancellations count: every cancelled request takes a driver away from other passengers, sometimes after they have already driven towards you. The rules below protect drivers' time and keep taxis available. Before you confirm cancelling an immediate request, the app tells you exactly what it will cost (for example "you cannot request again for 15 minutes", or that it will block your account), so you can change your mind.
• Cancelling immediate requests: each time you cancel an immediate request yourself, you must wait before you can make another one: 3 minutes after the first cancellation, 15 minutes after the second, and 2 hours after the third. If you then cancel a fourth immediate request, your account is blocked from requesting rides. A completed ride starts this count again from zero; simply waiting does not. Only cancellations you make yourself count, including cancelling while the app is still looking for a driver. A request the system closes as "No driver available", and a cancellation by the driver or the office, never count.
• Late cancellations: cancelling an immediate request 7 minutes or more after a driver accepted it is a late cancellation. The first late cancellation in a calendar month is recorded. A second one in the same calendar month blocks your account from requesting rides for 7 days. If, after such a block, you again make two late cancellations in one calendar month, your account is blocked from requesting rides. A late cancellation also counts as a cancellation under the rule above.
• What a block means: a blocked account cannot make immediate requests or bookings, and bookings it holds are cancelled. Your account and your history are not deleted. A block after a fourth cancellation, or after repeated late cancellations, does not end by itself.
• Restrictions follow your phone number: waits, locks, blocks and suspensions are also recorded against your verified phone number. If you verify that number on another CabLink account (for example after deleting your account and creating a new one), the restriction applies there too until it ends.
• Review by a person: if you think a wait, lock, block or suspension is wrong, email support@cablink.ie with your account email address or phone number and your reasons. A person at CabLink, not the system, reviews it and replies with the outcome and the reason. The person reviewing can confirm, shorten or lift the restriction, and corrects your account if something was recorded wrongly (for example a cancellation that was not yours). A review is a fresh look at your case, including any reason you give us, such as an emergency or a problem with the app; it is not an automatic reversal. The Privacy Notice explains your data protection rights about these rules.
• Cancelling bookings: if you cancel 5 bookings (or trips that came from a booking) after a driver had accepted them, or 12 of any kind, within one hour, you will not be able to request or book for 1 hour. Only cancellations you make yourself count.
• Open bookings: you can have at most 5 open bookings at a time. A 6th is cancelled automatically and you will not be able to request or book for 1 hour.

7. At the pickup

• Be at the pickup point at the time of the request or booking. The app tells you when the driver has arrived.
• No-show: if you are not at the pickup and the driver cannot find you, the driver may end the trip once 5 minutes have passed since the app recorded the driver's arrival. You will see that the trip was ended as a no-show. If you think this is wrong, use REPORT A PROBLEM.
• The driver may refuse or end a trip if they have a genuine safety concern, or if a passenger is aggressive or abusive.

8. Your conduct

When using CabLink you must not:

• make requests or bookings you do not intend to use, or give false pickup details;
• abuse, threaten or harass drivers or CabLink staff, in person, by phone or in chat;
• use the chat or the driver's phone number for anything other than the trip (for example, after a completed trip you may message about lost property or the journey, not for personal contact);
• damage or soil the vehicle (the NTA's maximum fares order allows the driver to charge for soiling);
• try to interfere with the app, use it automatically, or access data that is not yours.

We may refuse or limit your use of CabLink if you break these rules. For serious or repeated breaches the office may suspend your account for a set number of days (1 to 365) or close it. A person at the office decides this and records the reason. While a suspension runs you cannot request or book, and bookings it covers are cancelled; you are told in the app and by email, with the end date and the reason. A suspension ends by itself on that date. You can ask for any such decision to be reviewed by writing to support@cablink.ie; the person reviewing it can confirm, shorten or lift it.

9. Messages and calls

• You and your driver can message each other in the app while the driver is on the way or waiting at the pickup, and for 21 days after a completed trip. Chat is closed on a cancelled trip.
• While the trip is live, the CALL button dials your driver's phone, and your driver can call you. Your number appears on the driver's phone when you call, as with any call.
• The office can read a trip's chat only for a recorded reason (for example a complaint, lost property or safety). See the Privacy Notice.

10. Complaints

• Tell CabLink. Use REPORT A PROBLEM on the trip in My Rides, or email support@cablink.ie. Your report goes to the CabLink office, not to the driver. You will get a reference and can follow the outcome in the app. Contacting us first is usually the quickest way to resolve a problem.
• Our response time. We aim to respond within 3 business days. This is CabLink's own service target: it is not a legal or NTA deadline, and it is not a promise that every problem is resolved within that time.
• The NTA. If you are not satisfied with our answer, or at any time about the driver or vehicle, you can complain to the National Transport Authority: transportforireland.ie/support/taxi-support or the Taxi Information Line 0818 064 000.
• Lost property: report it through REPORT A PROBLEM or message the driver within 21 days of the trip.

11. Our responsibility to you

• Our part. CabLink provides the dispatch service with reasonable care and skill. It is responsible for its own part: the app, passing your request to drivers, and offering jobs only to drivers whose SPSV licences and insurance it has approved and that are in date.
• The driver's part. The driver who accepts your request is responsible for the journey itself (the driving, the vehicle and the fare) under their SPSV licence and insurance. If something goes wrong on a journey, tell CabLink: we help, including by giving you the trip record, and we deal with any part that was our responsibility.
• What we are responsible for. If CabLink breaks these terms or fails to use reasonable care and skill, it is responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it is obvious that it will happen, or if both of us knew it might happen when you used the app. CabLink is not responsible for loss that was not foreseeable or that CabLink did not cause, and, because the app is for your personal travel, it is not responsible for loss of profit or business opportunity.
• The app. The app depends on your phone, the mobile network, Google's services and GPS. We work to keep it available, but we cannot promise that it will always work, that a driver will accept, or that estimates and arrival times will be exact.
• What is never limited. Nothing in these terms limits or excludes CabLink's liability for death or personal injury caused by its negligence, for fraud, or for anything else that cannot be limited or excluded under Irish law, and nothing in these terms affects your statutory rights as a consumer.

12. Ending your use of CabLink

You can stop using CabLink and delete your account at any time (Profile → Help & Support → Delete Account, or by email). What happens to your data is explained in the Privacy Notice and on the deletion page.

13. Changes to these terms

We may change these terms, for example when the service or the law changes. We will publish the new version with a new version date and ask you to read and accept it in the app before your next booking. If you do not accept the new terms you can delete your account. Changes do not affect a trip already under way.

14. Law and disputes

These terms are governed by Irish law. You can bring proceedings about them in the Irish courts. If you live in another country of the European Union, you also keep the protection of the mandatory consumer law of that country and can bring proceedings in its courts. Before going to court, please tell us about the problem at support@cablink.ie so that we can try to resolve it; complaints about a driver, a vehicle or a fare can also go to the National Transport Authority (clause 10).

15. Contact

Marius Sorin Zamfir, sole trader, trading as CabLink, 64 Lintown Avenue, Kilkenny, R95 C6F9, Ireland · support@cablink.ie